TGS-2023039895

CUSTOMER SERVICE EXCELLENCE FOR FOOD & BEVERAGES OPERATIONS

(1-Day Workshop)

(FSS-CEX-1040-1.1)

This course offers a one-day training program with the aim of preparing participants to provide exceptional customer service and enhance the overall dining experience.

FROM $97.50 ONLY

SKILLSFUTURE CREDIT ELIGIBLE UTAP ELIGIBLE PSEA ELIGIBLE SSG Training Grant

Demonstrate knowledge/skills on the following:

1.Identify the various needs of the organisation’s customers.
2.Determine ways to address triggers that might lead to service issues.
3.Explain appropriate personalised services per the organisation’s customer policy.
4.Demonstrate the qualities and characteristics of a service professional.
5.Demonstrate a professional image and persona.
6.Use appropriate communication techniques when handling service challenges.
7.Provide feedback through proper escalation channels.

Demonstrate knowledge/skills on the following:

1.Identify the various needs of the organisation’s customers.
2.Determine ways to address triggers that might lead to service issues.
3.Explain appropriate personalised services per the organisation’s customer policy.
4.Demonstrate the qualities and characteristics of a service professional.
5.Demonstrate a professional image and persona.
6.Use appropriate communication techniques when handling service challenges.
7.Provide feedback through proper escalation channels.

Duration:
8 Hours
Mode of training:
Classroom + Practical (Hands-on)
Funding Validity Period:
14 Nov 2023 – 13 Nov 2025
Certification:

COURSE FEES

Fees for course starting 1 Jan 2024 onwards

Self-Sponsored
Singapore Citizens PR Full Course Fee
≥ 40 Years old 21 - 39 Years old
$97.50 $147.50 $147.50 $272.50
Company-Sponsored
Non-SME SME Full Course Fee
≥ 40 Years old 21 – 39 Years old
$97.50 $147.50 $97.50 $272.50

Price includes 9% GST.

Funding Details

Full Course Fee

-

Course Subsidy*

50% or 70% Subsidy

=

Net Course Fee**

Remaining 50% or 30%

Full Course Fee - for participants not eligible for subsidy: Foreigners, Singaporeans / PR below 21 years old.

50% or 70% Subsidy - *Baseline funding 50% (Singapore Citizens 21 - 39 years old or PR), Enhanced Subdsidy 70% (Singaporeans above 40 years old or SME)

Remaining 50% or 30% - **Net Course Fee are SkillsFuture Credit deductible

Full Course Fee

For participants not eligible for subsidy

• Foreigners • Singaporeans / PR below 21 years old

-

50% or 70% Subsidy

*Baseline funding 50% (Singapore Citizens 21 - 39 years old or PR)

Enhanced Subdsidy 70% (Singaporeans above 40 years old or SME)

=

Remaining 50% or 30%

**Net Course Fee are SkillsFuture Credit deductible

MINIMUM ENTRY REQUIREMENTS:

COURSE SCHEDULE

No available schedules as of the moment.
Please come back later.

EXPERIENCE A GASTRONOMIC ADVENTURE WITH OUR FRIENDLY AND EXPERIENCED CHEFS

A FUN & ENRICHING EXPERIENCE

    Siti Hajar

    We had our team bonding session on 15th sept. Our chef Sabariah guided us on how to make the perfect banana walnut muffin. Chef Sabariah is very knowledgeable & is not stingy to share a lot of tips with us. We enjoy the session very much. Highly recommended!

    M Y Ching

    I enjoy the course very much. The instructor was very knowledgeable, friendly. She was trying to share her knowledge throughout the whole course within the time constraints. She has adapted and adopted many new skills in bread making. I learnt many new skills. Thank you!

    Ayu Zaimah Propnex Zul

    Location of Tai Seng ctr is so near mrt and parking accessible easily. Friendly staff and trainers. Took Tantalising tarts course for 2 days. So far, all good. Fun and simple. The class makes the tart making easier to make unlike all. This while I thought it was difficult. Thank you SSA!

    Pat Lin

    The baking class I attended is called Tantalising Tarts and Pastry. I had an enjoyable and fantastic experience learning to bake at SSA Institute. The instructor Chef Susan is knowledgeable, good and patient. The kitchen is conducive and clean. Tarts and pies turned out to be very nice especially the short crust pastry is good.

    Nurul Rafeeqah

    The chef was detailed while showing us the steps. He even explained some basic science related to the dough which gave me a greater insight on how I can better improve on my baking. The service is was also excellent and Muslim friendly as I was allowed to pray in their Musollah even during the class.

    Amy Ong

    Nana was the person who liaised with me for the group workshop. She was prompt in her replies, informative and friendly! The environment in the cookery rooms was also well-equipped and clean. Overall, good experience and highly recommended! 👍🏼 will go back to SSA for more workshops!

    Muhamad Fadli

    Thank you SSA for hosting Broadrick staff for their baking teambuilding. The venue was conducive, chef was very patient and teachable. The front office staff friendly welcome made us feel so at home. The staff overall had an enjoyable experience.

FREQUENTLY ASKED QUESTIONS

There are no other fees required to be paid aside from the course fees.

Classes depend on the size of the kitchen. The size ranges from 10 – 20 participants.

Each group will consist of 2 participants.

Yes, definitely! Drop us a text via WhatsApp and let us know which course you are keen to sign up for and which date works for you. We will be happy to assist you start a class.

Yes, SSA Culinary Institute has attained a Muslim-owned Establishment (MOE) certification. All ingredients are halal.

Yes, lunch is provided! You may also help yourselves to drinks during your breaktime.

For classes with hands-on practical, please wear long pants with covered non-slip shoes. Tops with sleeves are recommended for hygiene purposes.

You may help yourselves to the seats available in the kitchens. However, most tasks would require participants to be on their feet.

The minimum requirement for admission to any of our WSQ courses is the completion of primary school education or attainment of at least Level 3 in Workplace Literacy.

For all WSQ courses, there will be a short open-book* written assessment and a practical assessment. (*Only for Food Safety Course, written assessment will be closed book.)

We will assist you in scheduling a make-up class for the missed day(s).

For the WSQ classes, you will be awarded with a WSQ Statement of Attainment (SOA) once you have completed the course and are competent. The SOA may be downloaded via the SkillsFuture website: https://www.myskillsfuture.gov.sg/content/portal/en/e-services/e-services.html

You may visit the SkillsFuture website and log in via SingPass to check your SFC balance: https://www.myskillsfuture.gov.sg/content/portal/en/e-services/e-services.html

You may pay using PayNow or Bank Transfer. Our courses are also UTAP eligible. So if you are an NTUC member, you may claim up to 50% of your training fees from NTUC.

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Visit us

3 Irving Road #02-07, Tai Seng Centre, Singapore 369522 (next to Tai Seng MRT Exit A)

Contact Us

contact@ssagroup.com

6632 9433

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