Frequently Ask Questions

Got questions? We've got you.

Whether you're joining us for the first time or just need a quick refresher, this FAQ covers everything from class essentials to what to expect on the day. It's a handy guide to help you feel prepared - and excited - before you come for our classes.

  • General Course Information
  • Location & Facilities
  • Attendance & Flexibility
  • Class Experience & Amenities
  • Certification & Takeaways
  • General Information
  • UTAP (Union Training Assistance Program)
  • DIET & HEALTH
  • TEAMBUILDING & ADHOC CLASSES
  • GENERAL PRIVACY QUESTIONS
  • Do I need experience? Who are these courses suitable for?

  • Not at all! Our classes are beginner-friendly and perfect for everyone—whether you’re trying something new, looking to improve your skills, or just love food and fun, hands-on learning.
  • Is there a minimum entry requirement for the WSQ courses?

  • Participants should have completed at least Primary school education or possess Workplace Literacy (WPL) Level 4 in English to follow the course content effectively. You must be at least 21 years old to be eligible for SkillsFuture Credit or government funding.
    Participants below 21 may still enrol but will need to pay the full course fee. Due to safety regulations, young children are not allowed in the kitchen training areas.
  • How is funding for WSQ courses determined?

  • Funding for WSQ courses is primarily determined by SkillsFuture Singapore (SSG) based on several key factors. Firstly, funding is tiered based on trainee’s eligibility. For example, Singapore citizens aged 40 and above can get up to 70% funding support for courses offered by SSA Culinary Institute, whereas Singapore citizens and PRs aged 21 and above can get up to 50% funding support. Secondly, funding is also determined by compliance and performance. Participants will need to be competent for the assessment and achieve at least 75% attendance. Participants who fail to be competent and achieve 75% attendance will not be eligible for funding. Also, please note that funding will not be given to participants who have already attended the same course previously. In such a situation, participants will need to pay the full course fees in cash should they wish to reattend the course.
  • What is the duration of the courses typically like?

  • Course durations vary depending on course and can range from 7 to 24 hours, conducted over 1 to 3 days. Sessions are usually held between 9:00am and 6:00pm, with some courses including half-day sessions (e.g., 9:00am–1:00pm).
  • What is the class size?

  • Classes depend on the size of the kitchen. The size ranges from 8 – 20 participants.
  • How will we be grouped during the class?

  • Each group will consist of 2 participants to encourage collaboration and ensure an effective learning experience.
  • Do you offer weekend classes?

  • Yes – we have classes run all days of the week including weekends. We are only closed on public holidays. You may view upcoming weekend schedule on the respective course pages.
  • Would there be changes made to the course schedule?

  • The course schedule is subject to confirmation. SSA Culinary Institute reserves the right to reschedule or cancel classes if necessary. Participants will be notified as early as possible in the event of any changes.
  • Do you offer non-WSQ courses?

  • All our courses are WSQ-certified to ensure quality and funding support. We currently do not offer non-WSQ classes. However, we are happy to customise workshops for participants who have a ready group! WhatsApp us if you have any requests.
  • Will there be any surveys conducted for WSQ courses?

  • Yes, participants are required to conduct 2 types of surveys at the end of each course – the first one being SSA’s evaluation form and the other is the TRAQOM survey which is administered by SSG to capture learners’ perceptions of training quality.
  • Where are the classes held?

  • All our classes are conducted at our training facility located at Tai Seng Centre. Some full-theory classes may also be conducted at Lifelong Learning Institute.
  • Are there restroom or prayer facilities on-site?

  • Yes, restrooms are available within the building. We also have a dedicated musollah on-site for Muslim participants who wish to perform their prayers.
  • Are the kitchen facilities wheelchair accessible?

  • Unfortunately, our kitchen training spaces are not wheelchair accessible. If you have specific mobility concerns, please contact us in advance so we can advise or assist where possible.
  • What is the attendance requirement for WSQ courses?

  • Participants must achieve 75% course attendance to be competent and take the necessary assessment to be eligible for funding.
  • What happens if I cannot make it for one of the class days?

  • We will assist you in scheduling a make-up class for the missed day(s).
  • I have a group of friends who would like to attend a course together. Can you create a class for us?

  • Yes, definitely! Drop us a text via WhatsApp and let us know which course you are keen to sign up for and which date works for you. We will be happy to assist you to start a class.
  • Do you conduct corporate classes or events?

  • Yes, we do! We run fun and engaging teambuilding sessions for corporate groups. More details can be found at: ssaculinary.institute/corporate-teambuilding
  • What do I need to wear to class?

  • As all our classes are hands-on, please come dressed appropriately for kitchen safety and hygiene. We recommend participants to wear comfortable clothing - long pants, covered non-slip shoes, and a top with sleeves.
  • Will there be seats given during class?

  • You may help yourselves to the seats available in the kitchens. However, most tasks would require participants to be on their feet.
  • Is lunch provided?

  • Yes, lunch is provided! You may also help yourselves to drinks during your breaktime.
  • Do I need to bring my own containers to take home the dishes I prepare in class?

  • You’re welcome to bring your own containers if you prefer, but no worries if you don’t have one - we’ll also provide takeaway containers for all students to take home their creations.
  • Will there be an assessment for this course?

  • For all WSQ courses, there will be a short open-book* written assessment and a practical assessment. (*Only for Food Safety Course, written assessment will be closed book.)
  • Will I be awarded any certificate?

  • Yes, for WSQ courses, participants will receive a WSQ Statement of Attainment (SOA) if they are assessed to be competent upon course completion.
  • How will I receive my WSQ Statement of Attainment (SOA)?

  • All SOAs are issued as e-certificates. You can view, download, and print them by logging in with your SingPass at the MySkillsFuture portal. SkillsFuture Singapore (SSG) will send an SMS notification to the mobile number provided during registration once your e-certificate is ready. Please ensure your contact details are accurate. The SOA may be downloaded via the SkillsFuture website: https://www.myskillsfuture.gov.sg/content/portal/en/e-services/e-services.html
  • Does SSA offer any certification courses (like those offered by IHLs)?

  • No, SSA Culinary Institute does not offer certification courses like those awarded by Institutes of Higher Learning (IHLs), such as diplomas or degrees. Our focus is on short, practical WSQ-accredited courses and workshops designed for adult learners seeking to upskill or reskill quickly.
  • Will I get printed or digital recipes after classes?

  • All participants will receive a printed recipe booklet during the class - no digital versions are provided.
  • How do I sign up for a course?

  • You can register directly through the page of your chosen course on our website. Simply follow the instructions provided on the course page — once your registration is submitted, our team will get in touch with the next steps and payment details.
  • When and how should the course fee be paid?

  • Payment ought to be made before the course begins. You can pay via PayNow, Bank Transfer, PSEA, or Cheque. Cheque payments, if any, should be made payable to “SSA Culinary Institute Pte Ltd” and mailed to: Lifelong Learning Institute, 11 Eunos Road 8 #06-01 Singapore 408601.
  • Are there any other fees (i.e. registration fee, administrative fee) that I need to pay?

  • There are no other fees required to be paid aside from the course fees.
  • How do I know if I have sufficient SkillsFuture Credit (SFC)?

  • You may visit the SkillsFuture website and log in via SingPass to check your SFC balance:  https://www.myskillsfuture.gov.sg/content/portal/en/e-services/e-services.html
  • What is the refund policy for WSQ courses?

  • With effect from 1 October 2017, all refunds will be subject to a $5 processing fee unless:
    • The class is cancelled before commencement.
    • The class is terminated before its completion date.

    The percentage of fees to be refunded after deducting the $5 processing fee is as follows:
    • 100% if withdrawal notification is received more than 2 weeks before class commencement date.
    • 50% if withdrawal notification is received 2 weeks or less but more than 1 week before class commencement date.
    • 0% if withdrawal notification is received less than 1 week before class commencement date or after class commencement date.
  • What if I have used up my SkillsFuture Credits? Are there other payment options or subsidies?

  • Yes! You may still pay using PayNow, Bank Transfer, or PSEA. If you’re an NTUC member, you can also claim up to 50% of unfunded course fees under UTAP. Visit the NTUC website for eligibility and claim details at https://www.ntuc.org.sg/uportal/programmes/union-training-assistance-programme
  • When will my SkillsFuture Credits expire?

    • Original $500 Credit (2016): This amount does not have an expiry, so you may use it at any time.
    • One-Off $500 Top-Up: Must be used by 31 December 2025.
    • Additional Mid-Career Support Credit: Valid for five years from the date it’s credited to your account; any balance left will also lapse on 31 December 2025.
  • Are any of your courses eligible for the $4,000 SkillsFuture Mid-Career credit?

  • Unfortunately, our courses are not eligible for the $4,000 SkillsFuture Mid-Career Support Top-Up. You can still use your original SkillsFuture Credit or explore other funding options available.
  • How often can participants receive the SSG subsidy for WSQ courses?

  • Participants are only eligible for the SSG subsidy ONCE for each course. Participants who have attended the same SSG subsidised course will be charged the full course fee as indicated in our brochure.
  • What is the Union Training Assistance Programme (UTAP)?

  • UTAP helps NTUC members cover 50% of unfunded course fees (up to $250/year; up to $500/year for members 40+ from 1 Jul 2020 to 31 Dec 2025), reimbursed via the NTUC-Education & Training Fund.
  • Who can claim UTAP?

  • Any NTUC member with paid-up dues before and during the course, who attends at least 75% of the training, and submits a claim within 6 months of course completion.
  • How do I submit a UTAP claim?

    • Enrol in a UTAP-approved course.
    • Within six months of finishing, log in to U Portal and upload your invoice/receipt plus proof of completion.

    For full eligibility details, funding limits and FAQs, please visit: https://www.ntuc.org.sg/uportal/programmes/union-training-assistance-programme
  • Is this a Halal culinary studio?

  • Yes, SSA Culinary Institute has attained a Muslim-owned Establishment (MOE) certification. All ingredients are halal.
  • Are your courses vegetarian-friendly?

  • No, unfortunately our courses are not vegetarian-friendly as most of our recipes contain proteins such as chicken, fish, seafood and eggs.
  • What types of teambuilding activities do you offer?

  • We offer hands-on culinary teambuilding experiences such as cooking challenges, bake-offs, and heritage food workshops, tailored to your team’s goals and size.
  • What is the structure and flow of the teambuilding session?

  • The flow of the session depends on the package and theme you select. Some may include a cooking challenge, while others focus more on collaboration or cultural experiences. We’ll walk you through the options during planning to ensure it aligns with your objectives.
  • How long is each teambuilding session?

  • Sessions typically last between 2 to 4 hours, depending on the chosen activity and group size. Custom durations are available upon request.
  • What is the minimum and maximum group size?

  • We can accommodate small groups of 8 up to 144 participants per session. Participants typically work in pairs or small groups of 2–3. You may pre-arrange the teams before the session. For larger groups or special arrangements, feel free to reach out - we can explore custom scheduling or staggered sessions to suit your needs.
  • Is there a minimum height requirement for teambuilding sessions in the kitchen?

  • Yes. For safety and accessibility, all participants must be at least 120cm in height to join kitchen-based teambuilding sessions. This ensures they can comfortably and safely use the equipment and workstations.
  • What should we wear?

  • All participants must wear covered shoes, long pants, and tops with sleeves. Aprons will be provided.
  • Is your school Halal certified?

  • Muis does not award Halal certifications to schools. However, we have attained the Muslim-owned Establishment certificate so you may be assured that we only use Halal-certified ingredients in all our classes and teambuilding sessions.
  • Can the session cater to specific dietary restrictions or allergies (e.g. vegetarian, nut-free)?

  • Yes, we’re happy to adjust the menu to accommodate dietary needs with advance notice. Let us know during the planning so we can tailor accordingly.
  • Can we customise the teambuilding session to better suit our team?

  • Absolutely! From the menu and activities to cultural themes or team objectives, we can work with you to design a session that fits your organisation’s needs.
  • Can SSA customise a professional development workshop for our organisation’s staff/cooks?

  • Yes, we can! SSA has extensive experience in designing and delivering customised workshops tailored to the professional development needs of staff across various industries. Whether you’re looking to enhance cooking skills, foster team collaboration, or upskill your employees in a specific area, we’ll work closely with you to develop a program that meets your objectives.
  • Will all equipment, utensils, and ingredients be provided for the session?

  • Yes, everything you need - from ingredients to kitchen tools and equipment—will be fully provided by us. Just bring your team and get ready to cook!
  • Can we view more photos or videos from past sessions?

  • Absolutely! While our website and socials show selected highlights, you can contact us to request additional visuals or case studies from past teambuilding events.
  • Is SSA Culinary Institute registered under GeBIZ?

  • Yes, SSA Culinary Institute is GeBIZ-registered, making procurement easier for government agencies. We are also registered on other platforms (i.e. Tenderboard).
  • Can the teambuilding session be held at an external venue, or does it have to be at SSA’s kitchen?

  • Our teambuilding sessions are primarily held at SSA’s fully equipped kitchen for the best hands-on experience. However, if you have a suitable external venue in mind, feel free to reach out—we’re happy to explore the possibility with you.
  • How can we book?

  • Simply email us at contact@ssagroup.com or visit ssaculinary.institute/corporate-teambuilding/. Our team will get back to you with available dates, pricing, and options to personalise your teambuilding experience.
  • How do you handle and protect my personal data—and do you comply with privacy laws?

  • We keep your data on encrypted, access-controlled servers and never share it beyond SSA and our vetted service partners (e.g. payment processors). We also adhere to Singapore’s PDPA. For full details, please refer to our Terms & Conditions when you register for our course.
  • Will photos or videos be taken during the class, and can I opt out of being featured?

  • Yes, we may take photos and videos during the class for marketing and publicity purposes. If you prefer not to be photographed or recorded, please inform our staff before the class begins — we’ll do our best to respect your preference and exclude you from any media content.
  • Will I receive promotional emails or texts after booking?

  • Only if you choose to! Simply WhatsApp us at 6632 9433 to join our mailing list, and we’ll send you exclusive updates and offers.
  • Can I unsubscribe from your mailing list at any time?

  • Aww, we’re sad to see you go! But yes — if you ever decide to unsubscribe from our emails or messages, we totally respect your choice. Just click the ‘unsubscribe’ link at the bottom of any email. No hard feelings — you’re always welcome back anytime, and we’ll be here when you’re ready to cook with us again!
  • Visit us

    3 Irving Road #02-07, Tai Seng Centre, Singapore 369522 (next to Tai Seng MRT Exit A)

    Contact Us

    contact@ssagroup.com

    6632 9433

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