Sustainability & Other Services

1.Identify the food preparation categories for food items.
2.Describe the different preventive measures to ensure food-safe handling.
3.Explain reasons for common food spoilage.
4.State the importance of recycling and eco-friendly features of food waste management.
5.Describe the correct food waste disposal procedures to prevent food contamination.
6.Describe the proper usage of equipment to process food waste.

1.Identify the various needs of the organisation’s customers.
2.Determine ways to address triggers that might lead to service issues.
3.Explain appropriate personalised services per the organisation’s customer policy.
4.Demonstrate the qualities and characteristics of a service professional.
5.Demonstrate a professional image and persona.
6.Use appropriate communication techniques when handling service challenges.
7.Provide feedback through proper escalation channels.